Frequently Asked Questions

Got questions? We've got answers. Here are the most common questions we hear from sellers.

Getting Started

How do I get started? +
Fill out our quote request form with details about your inventory and prep needs. We'll respond within 24 hours with a custom quote. You can simply accept the quote via email, after which we will send onboarding and shipping instructions.
Do you accept new/small sellers? +
Yes! We work with sellers of all sizes, from online arbitrage sellers sending a few units to wholesale sellers shipping high quantities. There are no minimums at PrepMeisters.
Do you work with international sellers? +
Yes! We work with sellers from around the world. Your supplier can ship directly to our facility, and we'll handle everything from there.
What is your pricing? +
Our pricing is simple and transparent with no hidden fees and surprises. Please check out our current pricing by navigating to the Pricing page of the website. Actual pricing varies by your volume tier, inventory profile, and prep serives needed. You can get a quick estimate of the pricing based on your actual needs by navigating to the Calculator page.
Do I need to give you access to my Seller Central or Inventory Lab account? +
Yes, but at a very restricted level. We need "Process User" level permissions to print product labels, enter weight and expiration dates, print shipping labels, and complete shipments on your behalf. This ensures your shipments are processed accurately and efficiently. We will NOT have access to any proprietary information such as sales volume, financials, or other sensitive data.

Processes

What is your turnaround time? +
Our standard turnaround is 24-48 hours from the time we receive your inventory to when it ships out to Amazon or your customer. Need it faster? We offer Rush Shipping to guarantee a 24-hour turnaround—see our Pricing page for details.
How can I track my inventory and get updates? +
We provide real-time inventory visibility through a shared file where you can see all shipment information, status updates, and photos at any time. We also provide updates via email and direct messaging.
Can my supplier ship directly to you? +
Yes! Your supplier, wholesaler, or manufacturer can ship inventory directly to our facility. Just provide them with our address and let us know the shipment details so we can receive and process it promptly.
Do you accept pallets and/or process pallet shipments? +
We accept pallets on a limited basis. Please contact us to arrange pallet quantity receipts and discuss your specific needs.
What happens if items arrive damaged or missing? +
We inspect all incoming shipments and document any damage or discrepancies with photos. We'll notify you immediately so you can file a claim with your supplier or carrier. Damaged items are set aside and handled according to your instructions.

Products & Services

What product categories do you handle? +
We handle most product categories including books, toys, home goods, electronics, health & beauty, apparel, shoes, and more. We do not currently handle fresh grocery, perishable goods, items over 50 lbs, or items exceeding 36"x24"x24". Contact us if you have questions about specific product types.
Do you handle returns processing? +
Absolutely! We process returns, both of unprepped inventory and of items returning from marketplace. We inpsect returned items and disposition per your instructions - whether it is return to supplier, return to marketplace, liquidation or anything else.
Do you support Walmart, eBay, Shopify, or other platforms? +
Yes - we fulfill direct to customer (DTC) orders via platforms such as Amazon FBM, Walmart, eBay, and Shopify. Please contact us to discuss your multi-channel needs.
Do you offer storage services? +
Yes, we offer short-term box storage in our secure facility - you can check our storage pricing in the Pricing section of the website. Frist week storage is provided free. This is perfect if you need to receive inventory before you're ready to send it to Amazon.

Others

Do you offer insurance on stored inventory? +
We may carry commercial insurance, which covers our facility and equipment. If you need specific coverage for your inventory, please contact us.
How does payment work? +
We accept ACH bank transfers, Zelle, Venmo, and credit card payments. Payment is due upon prep completion and is required before your inventory is shipped out. For established clients with consistent volume, we provide weekly invoicing.

Still have questions? We're here to help.

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